Routes Car & Truck Rental

I prepaid and reserved my car on line. When I called the night before for them to pick me up at the airport, they could not find my reservation and did not have access to the main computer The next day I called and they said they did not have a vehicle for me, after begging them to find me a vehicle they give me a pick up truck, when I had reserved mazda. The manager was rude unprofessional, they took a 500.00 deposit on my credit card,When I returned my vehicle they wanted to charge me again.

i would like to say this is best rental car company in town they provide the best customer service, staffs are very professional and nice :) the have huge collection of suvs and other cars i would definitely recommend to rent from this company.

All I can say is stay away! I was making an on-line reservation it said unlimited free mileage. I called here directly to make sure it was really UTLD km. Priya confirmed that we qualified for UTLDkm & encouraged me to book with her instead, so I did. My reservation confirmation showed mileage at $0.20 per km & is denying everything. Luckily I recorded conversation and cancelled. If I would have had over $250 of extra charges on my card!Now she is accusing me of lying about my travel! BEWARE!

Very professional and one of the best car rental company .I was booked for the economy size car manager gave me free upgrade to the brand new SUV.

I would give 0 stars. Unlaw business. Had double dipped & charged Myer's for my rental, while my car was being repaired by them, as well as charged myself for the same rental. I contacted Routes & was reassured by Pria, the manager, that the funds would be released back into my account. In the end I had to get visa involved as Routes never released the money. THE WORST CUSTOMER SERVICE I have experienced in my life! Pria never returned any of my calls over 4 months and Routes kept both charges!