Routes Car & Truck Rental

Do not ever rent a car from them. They always overbook, cancel your reservation (even if its prepaid. mine was) and dont even send you a mail about the cancellation. The excuse that i received was that they called me once and i didnt pick up. Lost close to $600 because i lost all the hotel and activities reservation and I was not able to get a car from any other rental company as it was a long weekend. I also had to file a claims dispute with the credit card company to get my money back.

Good staff good car good price

I ordered a compact car and was only offered a Jeep when I got there. This used more gas than I wanted. It took half an hour to register once I got to the desk because there was only one extremely busy staff member. Also, the car was almost empty of gas and the first thing I had to do was fill up. I then had to return it empty which meant that I was afraid of running out of gas. It did not have a snow brush. It was a new vehicle and there was still sticker gue on the windshield.

Very friendly and professional staff. Affordable rental rates.

Vehicle smoked in and terrible customer service!

Would give a 0-star rating if I could of Routes Car Rental Ottawa. When I returned the vehicle because of the strong smell of tobacco, I was blamed for not bringing it up during the inspection. There was no acknowledgement or apology even after telling them my daughter had to get medical attention due to the smoke smell in the vehicle. I will never use Routes Car Rental again due to the incredibly poor customer service and condition of vehicles.