Marda Management Inc

Réponse d'entreprise 23 mars 2015

Hi Chris, I am sorry to hear this was your experience with us. Typically when we take over any property, it takes time for tenants to become accustom to our practices. For example, we have a maintenance line that is 24/7/365 and while this is a great service, if tenants are used to speaking with a familiar voice which is often the same person they pay their rent to, then it sometimes takes time for tenants to get used to that. Same thing applies with paying cash for rent. We won't come to your door to get cash. It isn't safe for us or you. There is a way you can remit cash as a payment for rent, although that too isn't our preference. These are just a few examples of the various things that we do that really lend to our company having policies and practices that are often not in place when we take a property over. As far as you going to see a rental unit and no one showing up for you appointment, please accept my sincere apology. I don't know your particular case as I don't know who you are but I am sure we did not do that intentionally and should you wish to see a place with us in the future I encourage you to consider giving us another chance. I really apologize for that, no one wants to wait around for someone else, I can say that for sure. As for other people you know that haven't necessarily had great things to say about us - please remember, you don't know other people's situations. We have tenants who don't like us because we insist on prompt rent payments and proceed with evictions promptly if we don't receive them, for one of many examples. I could give you examples of tenants who caused damage to their rental apartment and haven't paid to fix it so they are made that the repair is not made. In cases that are not speciric to vital services and usually are cosmetic we don't fix them if you haven't paid for the repair as you are responsible to return the unit to the condition it was found, and at your cost. These are just a few examples that I am sure you can understand of why tenants might not be happy with their landlord. At the end of the day Chris we are a small business that is growing rapidly in the Windsor area and while we've had our challenges along the way we want to provide the best service we can. We are looking for good tenants who pay their rent and respect their space and in the end we are pretty good landlords that hundreds of tenants are very happy with. We hope you will consider giving us another chance.

Réponse d'entreprise 23 mars 2015

Unfortunately this opinion is based on the fact that you broke your lease, and were told you'd be charged for the City of Windsor attending your property to remove the snow as you did not do so, despite the items in your lease. I am sorry you felt as though our persistence about that meant we have awful customer service but we sincerely hope that perhaps in hind sight you can see that in the end we want respectful tenants that will adhere to their lease, and likewise if you have an issue with your unit we will be happy to work with you to resolve it. I'm sorry your experience was negative and we encourage you to consider when signing future lease agreements if you have the ability to take care of things like snow and lawn care as we wouldn't want to see you in a position like this again, especially since city bylaw infraction fines can be very expensive.