Volvo Cars Metro West

March 4, 2020 My last three experiences with this franchise were disappointing. I no longer feel safe with their service work. They have lost my family’s trust and loyalty after many years due to sketchy service, and customer service that was shockingly horrible. The location was very convenient for us but their lack of integrity is a deal closer.

Service is awful, Ive had 2 very bad experiences. I attempted to call them, email them, reach out any way i can and they will completely ignore you. Its insane as my family has bought 3 cars from the same dealership. We like volvo but have to get our next lease elsewhere. What dreadful people

I had a terrible experience recently with Volvo Metro West. When I bought my XC90 last year I was promised to be included in a Fathers Day Promotion which featured 3yrs prepaid maintenance. It was a big factor in our decision to purchase the car. I recently went for my 1st service appointment at which time I learned that the promotion was not applied to my file. I followed up with my Sales Rep and the Sales Manager who would not honour the original agreement. Theyre liars & snakes. Beware.

This dealership has a lot to learn about integrity and true customer service. The experience with Metro West Volvo is simply the worst experience that I have have had with an automobile dealer. I would offer any potential customer to go to another dealership. do not sign their temporary lease agreements in advance of the delivery of your car. There are clauses within this agreement that will penalize you strongly if you do not scrutinize it carefully. Jorge and Gary are dishonest.

Craig was very helpful, very informative and friendly. He knows his cars and helped us find the perfect car for us, we are loving our Volvo S60!