Caribbean Wave

Good food, bad service

I actually really love the food here. I can't comment on the authenticity of the jerk chicken, but I think it tastes great, regardless. My major complaint about this place though, is the service. I don't really mind that it takes a long time, as I'm not usually in too much of a rush. But I have to agree with many of the other reviews that a lot of the time, the staff will ignore you. There was a time period when my boyfriend and I would be there multiple times in one week, and the owner would never acknowledge us. He would actually walk past our table to greet others and ask how their food was, and not look twice at us. The first few times, we didn't mind, but eventually we were offended. We were there so often, there was no way he didn't recognize us. At this point we were loyal customers, and it would have been great to be (at least) greeted. My boyfriend (who wasn't as quick to judge) would even attempt to make conversation with him and ask him how he was etc. and he would never give him more than a one word, cold, answer. It's come to the point where we actually feel disrespected when we go in there, which is a shame, because we still love the food and even crave it the odd time! But our pride is preventing us from returning for now. Don't get me wrong.. I realize this is most likely a family run business, and I'm not expecting to be treated as though I'm ordering a $100 meal. But a little common courtesy would go a long way in this place. A simple "hello" or "how are you?" would be great!! This place has great potential... some of the staff are friendly, and the food is great, but that is all overshadowed by the lack of customer service.

My dad really likes the food from this place and I am usually stuck picking up take out on my way home. Most of the time, when I go in I am ignored for a good 15 minutes, not because I'm not visible or because they're busy but the girls at the counter seem to just ignore my existance. I did have a pleasant experience this week. There was a new girl (or one I had not seen before) that was quite pleasant. She took my order by phone and was really polite and as soon as I came in she acknowledged me and had my order ready. The food is ok (at least in my opinion), but definately not as good as when they first opened.

I should have listened to others!!!

This place is just nasty. I would have to go on a rant to list all the problems. Just look at the other bad reviews. Believe them. Save your money.

Won't be back

Very disappointing. The beef in my chow mien had been cook, frozen then reheated for my meal. It was watery and tasteless. The shrimp had a funky texture and tasteless. The chicken was still pink in the middle. They only had warm white wine or cold red wine..really could not figure that one out! We recieved our food really fast but took forever to get our bill and pay it. The only reason I gave them 2 stars is that my DH Oxtail Stew was very tasty but is rice was tasteless.

Sanitation not top of mind

Dragged here by a friend. She wont be going back and neither will I. never order food, see someone handle it and cash at the same time. Gooey all the way. What are the Caribbean wave thinking? This is Canada.