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This place is awful. And yet the masses continue to flock to it. The food is far below average and WAY overpriced. Will not return.
Was my first trip to East Side's since the renovation. I took my two children (age 7 & 14) out for dinner on the eve of school starting. The restaurant was very, very busy (fine) but I was waiting with approx 8 other parties for tables and there were at least 6 empty tables. When another patron asked about it, we were told that 'they want everyone to sit down at the same time'. We waited for at least 20 minutes until we were finally seated. The table beside us at our seating time was empty as well. After our drinks arrived, servers started using the table as a 'dumping ground' for other table's dirty dishes. By the end of the meal, the entire table was stacked with dishes and cutlery! It was totally disgusting! Our food was very lackluster and had obviously been sitting under heat lamps. One of my plates had a giant chip out of it and one of the servers dropped a very heavy pepper grinder on my 7 year old daughter. The female server we had was friendly and though I recognize that it was an extremely busy night for them, there is no excuse for the poor food quality and awful presentation of a newly renovated restaurant. Never is it okay to have customers share their family dinner with everyone else's slimy plates, gross cultery and the smells that accompany it. Gross.
We had an absolutely terrible experience, between really horrible food and poor service. Contacted the restaurant the next day to speak to the manager, sent him a letter commenting on our bad experience. To this day, we haven't heard a word back. Really regret ever going there . . . spoiled our daughter's birthday dinner and would recommend that people go elsewhere!!!!
Had a great experience! The restaurant was busy being a saturday night before St.Patty's day. We were seated immediatley. The kids were happy colouring and our salad/bread was promptly deliviered. the service was great and we enjoyed the food. The renovations look great!!!!
Great start to an evening!! Promptly seated in a wonderfully comfortable new booth. Service was great, server was very knowledgable and quick. Food was, and always is, great!! Once again, a Great start to an evening
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