The customer service is excellent,and they always have a large variety of currencies in many different denominations making it easier to travel with Cash. The two girls who served me Saturday were friendly and knowledgeable and made buy foreign currency extremely easy.
They have fantastic rates, much much better than the bank. Also they carry a good selection of Foreign currencies including South African Rands. I was impressed by their efficient service. I wish they had other branches in Ottawa.
I was not impressed with the reception I got at this business. I wanted to exchange some USD. A notice stuck on the wall said that personal data had to be supplied if more than 3000 CAD were involved. Not wanting to spread my personal information around, I asked how many USD would keep me within the 3000 CAD limit. Thereupon, I was told that I would have to provide my data no matter what. I said: "even if I exchanged 5 dollars?" The answer was a curt "yes". I did not like this attitude and went elsewhere.
May I first apologize in the delay in replying to your concerns. Customer Service is paramount at Calforex and we strive to be courteous and professional at all times. As the Branch Supervisor, may I offer apologies on behalf of my staff for not informing you of the policies and procedures in place at Calforex in regards to client identification. Calforex strictly adheres to federal legislation and the guidelines implemented by FINTRAC, Canada’s Financial Intelligence Unit. As signage posted indicates, Calforex is required by law to verify the identity of individuals conducting transactions at or above $3000. In compliance with this legislation, Calforex cannot make any suggestions for transaction amounts that would allow an individual to avoid the client identification threshold. Our staff is trained to abide by both federal legislation, and company policy but our adherence should not have a negative effect on our customer service experience.
Par LEYLAEAGLES
5 février 2013
Easy Breezie Travel!
I went to Calforex located in the Rideau Center in order to purchase American Dollars. I went to my bank and a few other places to see what the rates were, and to be honest Calforex offered the best rates, it was the only place that offered a reasonable price, allowed me to choose a variety of denominations, and even offered great advice for the condition of the bills since I was travelling abroad. I wouldn't have personally thought of it, but I'm glad the staff there did. Everyone was very kind, and were all very helpful, they were switching bills around and helping the person who was serving me to get the perfect bills, this doesn't always happen, but I'm really glad people like this still exist. I almost forgot! The rates with banks and other places were insane, it was anywhere between 20-70$ difference. A piece of advise anyone that travels as often as I do, go there! These people really know what they're talking about, they don't treat you like a number, they treat you like an actualy human being!!!! Thank you Calforex! Much Love :-)
