CJ and Jack were great! They were able to come by within a day's notice and were knowledgeable and great to work with! The took care of warranty work for my Sta-Rite pool heater and followed up with customer service that was above and beyond what I would have expected. Highly recommended for you pool servicing needs! GregLire plus
I didn't buy my pool from North West but wish I had.
We needed some help with fixing a problem last summer and where we bought it from was no help at all. The staff at North West had the parts and gave us all the information we needed to get the problem solved. They even took apart a showroom unit to show us some things to help us understand. We felt like we were the only customer they had ...... but the store was very busy. Great group!Lire plus
Delivered our spa on time and as promised AND have been quick with the turn around on warranty work. PLUS an incredibly knowledgeable woman doing their water testing. She does it right in front of you using titration methods so I know I can trust the numbers. Plus they dont push any magic elixers. Just the chemicals you really need, even if Im using the Trouble Free Pool approach which really cuts down on the high-margin products I might otherwise buy.Lire plus
Time to winterize the hot tub and the guys showed up as scheduled and right on time. They were quick and competent. Made sure gates were closed because of my dog and were in and out of my back yard in record time. I will be using your services again!! Many Thanks Lire plus
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