I went to NRG back in September 2017. I received a very uneven haircut from a senior stylist. I followed up the next day and was very poorly treated. They refused to fix my hair. I called Ninos in the same mall to PAY for someone to fix it. I explained my situation, booked an appointment for the Monday and they actually called and refused me and said I HAD to go to NRG. I have followed up with CS and on their social media and to this day have not received a response. DO NOT GO HERE!!!!