Zara Canada Inc

Terrible Customer Service with no resolution! I placed an online order back in May that was for over $300 in merchandize. When I tried to return it at a Zara location they told me that I would have to wait until stores opened after COVID. They told me that after 30 days they would not accept any refunds. I am now stuck with clothes that doesn't fit.

I have purchased 2 online orders from Zara Order#:470958343; date:1/28/18. Order#: 469767792;date:1/25/18. I did not receive these items because they were delivered to my door without knocking, notification, or signature. In the past i was told delivery companies do NOT leave items at the door to avoid theft in residential apartment building. I paid approx. a total of $300, i did not receive my packages or a refund. i am disappointed for i purchase regularly and customer service was horrible

I was trying to return a xmas gift.i live about 45 minutes to the nearest location. After I receiving the gift I needed to exchange the gift for a better fit. I returned it to the store Jan 2 2018. I was told they could not take it because I was a day late. I informed them they were closed on the first. They told me sorry but that was their policy. Called customer service who would say nothing else but sorry that is policy. Horrible customer service. They were like machines,so frustrating.

Great store

Very big and clean. Lots of choices for men too.