A simple clone & hard drive upgrade gone terribly wrong!!! He lost all of my data files, he lost Office Suite and replaced it with a pirated version that deactivated in 5 days, he lost the Operating system and replaced it with a non activated OS and refused to provide the activation key. He didn't even install the new SSD that I pre-paid. I fact he passed off someone else's hard drive as my old one when all the while the original drive is still in my computer. Still don't have a new SSD.